Job Description

IDR is hiring for one of our largest clients in the engineering market for a new Technical Support Engineer. This role will allow you to display your working knowledge of networking systems and manage the communications for all onsite technicians. They are eager to bring this person on and are excited to provide the candidate with a dynamic, culture-driven environment to succeed! If this sounds like you, apply today!

Note: This role will be hybrid out of the following cities - Huntsville, Alabama or Alpharetta, Georgia or Hickory, North Carolina.

Qualifications for the Technical Support Engineer:

• Proven knowledge with IT Cares, ServiceNow or other call center applications.
• Experienced in client LAN/WAN environments and standard wiring, including DHCP, DNS, TCPIP Fundamentals and NAT/PAT, private/public IP address space.
• Experience utilizing video, web and audio conferencing for communication purposes.
• Operating knowledge of both MacOS and Windows systems.
• Troubleshoot and installation experience with access control systems.
• Activating and maintaining CCTV cameras, and related systems.
• Ability to work with onsite technicians and manage their responsibilities.
• Working knowledge of process manuals and system documentations as needed.
• Certified in Brivo, 3X Logic, and S2.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row.

IDR Healthcare

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