Job Description

Job Description

Overview

We’re seeking a hands-on, service-focused Banquet & Conference Services Manager to lead the execution of events ranging from elegant weddings to high-impact conferences and trade shows at the DoubleTree by Hilton Manchester Downtown —the only full-service hotel in Manchester and home to the largest amount of event and conference space in the entire state of New Hampshire , with over 65,000 square feet of versatile meeting space.

What You’ll Do

In this critical role, you’ll be responsible for the full execution of Banquet Event Orders (BEOs) and serve as the operational leader for both banquet service and conference services, including all room setups, tradeshows, and exhibitions.

Your responsibilities will include:

• Leading and supervising the banquet service and conference setup teams
• Overseeing the setup and breakdown of events including banquets, meetings, and large-scale trade shows
• Ensuring all event spaces are properly staged according to BEOs and client expectations
• Working closely with Sales, Catering, and clients to ensure all logistics and last-minute changes are executed smoothly
• Participating in BEO, F&B, and operational meetings to stay ahead of event requirements
• Inspecting event spaces pre- and post-function to maintain standards and report maintenance issues
• Training, motivating, and holding team members accountable for high performance and service excellence
• Collaborating with Engineering, Housekeeping, and AV partners to ensure seamless event support
• Taking ownership of special projects and initiatives from the Assistant General Manager

What We're Looking For

• A proven leader with 2+ years of banquet and/or conference services management experience
• Strong operational knowledge of banquet service, conference setups, and tradeshow execution
• A natural problem-solver with a calm, solutions-focused approach to challenges
• Excellent organizational, time-management, and communication skills
• Experience managing labor productivity, equipment care, and event timelines
• A degree in Hospitality, F&B, or a related field is preferred—but equivalent experience is welcome
• Availability to work a flexible schedule including nights, weekends, and holidays based on event activity

Why Join Us?

• Be part of a dynamic, high-performing team at a property known for hosting major regional events
• Enjoy exceptional benefits including Hilton travel benefits, competitive compensation, and opportunities for advancement
• Work in a culture that values teamwork, professionalism, and service excellence
• Help shape events that make a lasting impact for clients and guests alike

• A proven leader with 2+ years of banquet and/or conference services management experience
• Strong operational knowledge of banquet service, conference setups, and tradeshow execution
• A natural problem-solver with a calm, solutions-focused approach to challenges
• Excellent organizational, time-management, and communication skills
• Experience managing labor productivity, equipment care, and event timelines
• A degree in Hospitality, F&B, or a related field is preferred—but equivalent experience is welcome
• Availability to work a flexible schedule including nights, weekends, and holidays based on event activity




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