Job Description

Bilingual Virtual Clinical Educator at Inizio Engage summary:

The Bilingual Virtual Clinical Educator provides virtual educational and emotional support to patients and caregivers navigating their diagnosis and treatment journeys, primarily in neurology and sleep disorders. This role involves conducting inbound and outbound calls to support medication adherence, collecting relevant data, and maintaining superior customer service while adhering to program guidelines. The position requires a US healthcare license, fluency in Spanish, and strong communication and organizational skills within a collaborative healthcare environment.

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions.

We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients / caregivers as they navigate their diagnosis and treatment journey.

This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day.

What’s in it for you?

• Competitive compensation

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions

• Competitive environment with company wide recognition, contests, and coveted awards

• Exceptional co llaborative culture

• Recognized as a Top Workplace USA 2021

• Awarded a “Great Place to Work” award in 2022 , 2023 & 2025

• Fortune Best Workplaces in Biopharma 2022 , 2023&2025

What will you be doing ?

• To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company

• Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends.

• Collecting demographic data and disposition for reimbursement services and literature fulfillment

• To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable

• To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials

• To attend and complete all training courses and related competency assessments that Inizio requires , to an appropriate standard and within a specified timeframe

• Develop and strengthen relationships with key customers

• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio

• To constantly consider new and innovative approaches that potentially develop new partnership opportunities

• Complete all required administrative responsibilities in a timely manner . Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting

• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team

• Maintain all company equipment and materials in accordance with company instructions

• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required .

• Perform other duties as requested

What do you need for this position ?

• Current US healthcare professional license: RN

• Must be fluent in Spanish (Written&Oral)

• Associates Degree /Bachelors/BSN

• Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder

• Demonstrate effective and professional communication

• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice

• Competency with Call Center Telephone Technology

• Demonstrable organizational skills

• A self-starter with high personal motivation

• Ability to manage multiple tasks

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers , people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if /We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Keywords:

virtual clinical education, bilingual healthcare support, patient education, medication adherence, neurology support, sleep disorder care, telehealth, Spanish healthcare communication, patient emotional support, healthcare call center

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