Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Strategic Staffing Solutions Sr. Technical Recruiter at Strategic Staffing Solutions Cisco Voice Engineer with CUBE/CUCM/PCEE/Collaboration or Telephony Analyst Duration - 12 Months ONSITE/HYBRID - Onsite 5 days per week up to first 3 months and 3 days per week from week 4 onwards. Location - TAMPA, FL Responsibilities: Defining Configuration Specifications and Business Analysis Requirements: Collaborate with stakeholders to understand collaboration technology needs and gather business analysis requirements to align solutions with organizational goals. System Management and Optimization: Configuration, maintenance, and optimization of collaboration systems; plan and execute MAC requests related to collaboration systems. Quality Assurance: Perform quality assurance checks on collaboration systems and processes; ensure collaboration systems meet performance standards and user expectations. Technical Troubleshooting: Investigate, troubleshoot and remediate collaboration systems issues; provide recommendations to the team for improvements. Contractor Management: Coordinate with contracted companies for collaboration system upgrades, patching, and ongoing support; ensure timely project execution and adherence to quality standards. System Experience: Cisco CUCM VoIP System; Cisco Video Conference systems Managed via Control Hub. Requirements and Skills: Proven experience in managing Cisco collaboration and Contact Center technologies. Strong troubleshooting skills and ability to handle complex issues. Dial plan and call flow/routing management. Project management experience for successful system implementations. Excellent communication and collaboration skills. Core Competencies: Takes ownership and acts with integrity. Drives operational excellence for customers. Builds strong, collaborative relationships. Cultivates innovation and embraces change. Thinks strategically and exercises sound judgment. Preferred Certifications: Microsoft 365 Certified: Teams Administrator Associate. Microsoft Certified: Teams Support Engineer Specialty. SIP Training and SSCA Certification - SSVVP Voice and Video over IP training and certification. Professional/Expert/Advanced level: SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification. Certification | BICSI – RTPM, RCDD. CCNP Collaboration - Training & Certifications - Cisco. CCIE Collaboration Certification and Training - Training & Certifications - Cisco. Strategic Staffing Solutions - Team South Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Strategic Staffing Solutions
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