Job Description

Job Description

Job Description

What You’ll Be Doing:

Collections & Customer Engagement

• Reach out to customers professionally and respectfully — we’re all about solving problems, not creating tension.
• Work collaboratively across teams to resolve disputes, uncover root causes, and ensure everyone walks away happy.
• Champion a customer-first mindset , building trust while collecting what’s owed.

Credit Management

• Evaluate new and existing customer accounts with care — balancing risk with opportunity while keeping the customer experience at the forefront.
• Set smart credit limits and payment terms, always committed to protecting the business while supporting our partners.
• Monitor exposure and proactively suggest improvements to our credit strategy as we grow.

Cash Applications

• Apply daily payments with accuracy and speed — every dollar in the right place, every time.
• Investigate short-pays, overpayments, and unapplied cash with curiosity and determination.
• Keep accounts squeaky clean and always look for ways to streamline and improve the process.

Why You’ll Love It Here:

• Fast-paced, high-growth environment where your ideas are welcomed and your impact is real.
• A culture of continuous improvement — we don’t just accept feedback, we thrive on it.
• A community-driven team that supports each other and our customers.
• A customer-centric company that values trust, relationships, and service.
• Competitive pay, great benefits, and room to grow.

• 3+ years of experience in credit, collections, or cash applications — bonus if you’ve done all three.
• Associate’s degree or Certification
• You love solving problems and making things better — continuous improvement is in your DNA.
• You bring enthusiasm to your work and energy to your team — people enjoy working with you.
• Proficiency with ERP/accounting systems (QuickBooks, NetSuite) and Excel.
• Excellent communicator — you're clear, professional, and not afraid to pick up the phone.
• You take ownership of your work — committed to accuracy, timeliness, and accountability.
• Understanding of credit risk tools like Credit Safe is a plus.

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