Job Description

Duties and Responsibilities:

• Assist customers with product and sales related questions via phone and emails
• Maintaining a thorough knowledge of new and existing products, as well as policies and merchandising information
• Communicating customer issues and feedback to management
• Expertly utilizing inventory and ordering systems to efficiently and effectively assist customers and complete order
• Assisting with product inventories as directed
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems
• Proactively generate sales and promote Company products.
• Process customer requests for order placement in a timely, accurate and professional manner
• Respond effectively to inquiries or complaints
• Other duties as assigned

Qualifications and Experience:

• Excellent customer service and communication skills
• Experience with EDI system is preferred
• Excellent time management skills
• Maintain customer accounts
• Solid organizational skills
• Knowledge of current materials, methods, tools and equipment (including technology) used in business operations
• Ability to work collaboratively with other departments and functional teams in order to coordinate effective solutions
• Ability to perform under pressure and meet deadlines
• Ability to work with minimum supervision
• Minimum of 2-3 years inside sales/customer services preferred

Benefits Overview:

• Holiday Pay
• Paid Time Off
• Health Insurance
• Vision Insurance
• Dental Insurance
• Accident Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• 401k

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