Job Description

Job Functions:

• Customer Service: follows up with customers on a timely basis, requests additional parts from factories as necessary and sends out replacement parts
• Acts as liaison with the warehouses to ensure customer parts/ replacements go out
• Maintains and files test reports, inspection reports, audits and other certificates
• Maintains testing logs. Follows up with production and overseas on a weekly basis to ensure all is updated
• Maintains and files lab dip and shade band approvals.
• Maintains factory compliance matrix and works with overseas to ensure all audits are up to date
• Submits audits and CAPs to licensors and retailers as necessary
• Prepares TRFs for testing and inspection as necessary
• Reviews testing / inspection quotations from BV/ ITS/ SGS with QC Manager
• Follows up with factories on audit renewals and samples for testing
• Follows up with third party labs for testing status
• Maintains Testing/Inspection and chargeback logs
• Learn to review packaging, manuals, care labels and law labels for all retailers and confirms with Production team
• Uploads bedding and toy registrations to GRS to ensure all active URNs are compliant

Review testing samples for quality

• Prepare GCCs and CPCs as needed

Needs to be proficient in Microsoft excel/word/PowerPoint

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