Job Description
We are looking for a Customer Care Specialist. The Customer Care Specialist is responsible for:
PRINCIPAL RESPONSIBILITIES, DUTIES & TASKS (list in order):
● Process incoming orders (EDI and manual), utilizing current lead time policy, communicating with the customer as needed for clarification, and providing Sales Order Acknowledgment at completion, within defined service levels.
● Assume ownership of order accuracy, using a high degree of attention to detail to ensure customer satisfaction is maintained and negative financial impact is avoided.
● Maintain appropriate level of availability in phone system, delivering professional and engaging customer service.
● As needed, communicate across departments by coordinating order logistics and specifics to ensure order fulfillment.
● Responsible for day-to-day management of assigned accounts (if applicable) ensuring high customer satisfaction by providing friendly, reliable customer service from order entry to order delivery.
● Create and foster positive customer relationships through daily/weekly interaction, proactive communication, and excellent service.
● Provide the highest level of customer service by understanding the importance of owning the customer relationship.
● If applicable, regularly attend production meetings, making scheduling or order changes as needed, and communicating order concerns if needed.
● Work as a liaison between the customer and business functions to resolve customer concern/incident, including researching and collaborating with all parties to make decisions that are best for all involved.
● Facilitate collaboration during issue resolutions between sales and operations team to ensure quick assessment & resolution on any customer concerns/incidents, such as product substitutions and pricing.
● Manage workload and customer communication through Salesforce, following defined processes for case management.
● Fosters a culture of continuous improvement within the Customer Service team by actively seeking improvement opportunities, and developing and partnering with leadership to implement solutions.
● Demonstrate knowledge of products, their use and how they relate to other products, to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.
● Perform any other job-related duties that the Customer Care Supervisor/Manager may assign or deem appropriate.
Qualifications:
● Minimum of 2 years experience in a customer-facing role
● Motivated and positive team player
● Experience using the Microsoft Office Suite of products (Word, Excel, Outlook)
● Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations and measurements.
● Demonstrated strong organizational skills. Demonstrated ability to handle multiple tasks and move between activities that require immediate response
● Demonstrated written/verbal communication skills
● Demonstrated problem solving and decision making skills while deploying sound judgement
o Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information
Answering Inbound Calls, Assist Customers, Billing Functions, Data Entry, Customer Service, MS OfficeDetroit High School English Tutor Jobs The Varsity Tutors platform has thousands of students looking for online High School English tutors nationally and in Detroit. As a tutor who uses the Varsity Tutors platform, you can earn good money, choose your own hours, and ...
...Kelly Professional & Industrial has open opportunities for remote Language Interpreters We are currently looking for skilled Spanish Bilingual Interpreters that are available to work from home and interpret high volume inbound calls. Details of the Spanish, English, Interpreter...
...hiring a Health Safety Specialist for our East Chicago, IN location, reporting directly to the Environmental Health Safety and Security (EHS&S) Manager. In this pivotal role, you will serve as the primary coordinator for our health and safety compliance programs and play a...
...distributed team that thrives on interesting technical challenges and building magical products that improve peoples lives. As a Product Designer, you will play a crucial role in shaping the user experience of our crypto products. You will collaborate closely with cross-...
...United States. We are currently seeking team players to make deliveries and work in our warehouse in Methuen MA. Hours: ~ Evening... ...Benefits: We offer benefits to full-time employees that include medical, dental, 401k, flexible spending & HSA. HIGH STARTING WAGES...