Job Description

SUMMARY

We are looking for a motivated and detail-oriented Entry-Level IT Help Desk Technician to join our support team. This is a great opportunity for someone starting their IT career who is eager to learn, help others, and gain hands-on experience with real-world systems and processes. About Inventive-Tech: Inventive-Tech is a growing Managed Service Provider (MSP) that delivers responsive, reliable IT support and solutions to a wide range of businesses. We're committed to creating a positive experience for our clients while helping our team members grow their skills in a fast-paced, collaborative environment.

ESSENTIAL JOB FUNCTIONS

Respond to client support requests by phone, email, and remote tools. Troubleshoot common IT issues including login problems, email access, printer issues, and basic software/hardware errors. Document support tickets and steps taken to resolve issues. Assist with setting up and imaging corporate laptops using provided instructions and tools. Help process returns and exchanges of IT hardware (including coordinating shipments and tracking RMAs). Support basic user account tasks such as password resets and user access updates. Maintain organization of IT equipment and help with inventory tracking. Working hours are 8am to 5pm Monday through Friday with overtime available during projects if desired.

QUALIFICATIONS

Strong interest in technology and problem-solving. Excellent communication skills and a willingness to learn. Basic knowledge of Windows operating systems and Microsoft Office tools. Attention to detail and the ability to follow instructions accurately. Reliable, team-oriented, and able to manage time well. Some technical training or coursework in IT (degree, certificate, or self-study) is a plus. Experience with PC/laptop hardware or troubleshooting (even from personal use) is helpful.

OFFICE ENVIRONMENT

In Office Position

PHYSICAL DEMANDS

Dexterity of hands to operate a computer keyboard Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more Hearing and speaking to communicate and provide information to others. Prolonged periods sitting at a desk and working on a computer. Inventive Tech, LLC

Job Tags

Remote job, Monday to Friday,

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