General Manager (Baltimore) Job at National Fitness Partners, Baltimore, MD

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  • National Fitness Partners
  • Baltimore, MD

Job Description

Full-Time. Salaried.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

  • We Are Accountable – Self-starters who pursue excellence.
  • We Are Driven – Problem solvers who deliver results.
  • We Are Passionate – Positive energy with a real desire to help others.
  • We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

General Manager Benefits

  • Growth Opportunities over 90% of our management team started as an entry level team member!
  • PTO for all employees
  • 401K Retirement Fund (Employer match up to 4%!)
  • Health Insurance Options including Health, Dental, Vision, family life insurance, and more
  • Basic Life Insurance & Short-Term Disability I00% Company Paid!
  • Employee Assistance Program
  • Free employee Black Card Membership including one free Black Card Membership for a direct family member

General Manager Responsibilities

The General Manager is responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. You will get the opportunity to serve your community by enabling all people to enhance their lives. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development, while maintaining a financially successful club.

  • Works with the Area Director to formulate a plan to achieve revenue goals and implements at the club level.
  • Works with the Area Director to ensure the club is operating in line with expense budget.
  • Increase Black Card Memberships
  • Actively work to meet NFP standards with respect to Club Stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
  • Maintain a Club BER inspection % of 85 or higher on a monthly basis.
  • Decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
  • Establish work schedules that maximize staffing resources while keeping payroll hours in line budget allotment.
  • Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
  • Ensure employee time is tracked accurately using the timekeeping system.
  • Approve staff timecards prior to payroll deadline, ensuring employee time is accurate.
  • Complete One-on-Ones on time with development goals and objectives.
  • Model Servant Leadership through daily interactions.
  • Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
  • Hold members accountable to club policies. Deal with member issues promptly and courteously.
  • Understand and promote a safe and healthy club environment.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Report member accidents in a timely manner through the NFP process.
  • Provide back-up support for staff as necessary.
  • Additional responsibilities may be required.
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Job Tags

Temporary work,

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