Job Description

Description

We are currently seeking a dedicated Help Desk Support to join Radiant Auto Detailing, a leading automotive company. As a Help Desk Support, you will play a crucial role in providing technical assistance and support to our employees and customers. This position is vital in ensuring smooth operations and resolving IT-related issues promptly. You will have the opportunity to work on a variety of projects aimed at enhancing our IT infrastructure and user experience, making this role essential for the company's success in the digital age.

As a Help Desk Support at Radiant Auto Detailing, you will be responsible for troubleshooting hardware and software problems, assisting users with technical issues, and maintaining documentation of IT processes. You will collaborate with cross-functional teams to implement IT solutions and contribute to the overall efficiency of our operations. This role offers a great opportunity to develop your technical skills, customer service abilities, and contribute to the growth of a dynamic automotive company.

Responsibilities:

• Provide technical support to users via phone, email, or remote tools.
• Troubleshoot hardware, software, and network issues.
• Install and configure computer systems and applications.
• Document IT processes, procedures, and troubleshooting steps.
• Collaborate with IT teams to resolve complex technical issues.
• Ensure security and privacy of data by following company policies.
• Assist in the implementation of IT projects and initiatives.
• Train users on new hardware and software applications.

Requirements:

• Strong knowledge of Windows or Mac operating systems.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Basic understanding of networking principles.
• Experience with help desk software and remote support tools.
• Customer-oriented approach with a focus on providing exceptional service.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.

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