Job Description

Job Description

Job Description

Salary:

The Company

Ultimate Technologies Group is a family-owned audio-visual technology company headquartered in Fishers, IN. UTG was founded in 2017 by co-owners Will and Tiffany OBrien. Our purpose is to design, install, and service complex, high-performance, reliable AV technology commercially and globally. We focus on providing an easy user interface and industry-best service. We make virtual hybrid communication simple and consistent to help organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!

Company Culture

UTG's culture is distinct, emphasizing our values of service, constant experimentation, and transparent communication. We provide a motivating and collaborative environment in which team members can reach their full potential. Some of the celebrations and benefits you can look forward to are:

• Earned Best Places to Work 6 consecutive years!
  
• Annual increases & bonuses
• Full benefits
• Stock ownership
• Phone reimbursement
• Internal promotions prioritized
• Summer and Christmas party
  
• Chili cook-off
• Service day
• Semi-casual attire

The Role

The IT Director at UTG plays a vital role in ensuring excellence for our customers. This role involves managing and enhancing our IT capabilities, both internally and externally. The successful candidate will be adept at addressing the IT needs of UTG team members and meeting with clients to understand their requirements. In addition to serving as an IT expert, the ideal candidate will have Microsoft Modern Workplace and Power BI/Automate interest. This hybrid position is based out of our Fishers HQ office, with an expectation of at least three days in-office each week. The IT Manager's efforts will be central to our mission of delivering top-tier service and innovation.

Responsibilities

• Become SME on architecture and infrastructure requirements for solutions implemented by UTG
• Collaborate with customers to ensure their infrastructure is configured and prepared for their installation
• Provide UC Administration for UTG's internal systems and our customers environments
• Provide patch management on UC devices for UTG and customers. Strengthen processes of testing, advising, and automated patching
• Collaborate with UTG's engineering team to identify and test new product offerings
• Work with customers to help bridge the gap between Enterprise IT and Enterprise A/V
• Collaborate with UTG Sales to ensure IT related information is available for customers, and maintain availability to assist in IT specific sales discussions
• Develop new processes to accelerate and increase quality of solution implementation
• Train and share knowledge with internal UTG teams to better support and service our customers
• Continually learn and experiment to best understand our offerings, and maintaining partner qualifications
• Participate in internal UTG IT Support needs
• Develop and implement Customer communication capabilities to alert of changes, patches, updates, service outages, etc that could affect their environment

Competencies

Must-Haves

• Bachelor's degree
• IT technical experience (Infrastructure, Security, and/or Support)
• A+/Net+ certification (or ability to obtain within 6 months)
• Experience with MS Teams Administration
  
• Presentation and networking skills that can best show the culture and capabilities of UTG
• Empathetic approach to working with customers or internal UTG requests and issues
• Ability to communicate best practices for all internal platforms and ensure proper use for data creation, storage, maintenance, etc. (Outlook, Teams, SharePoint, etc.)

Nice-to-Haves

• Microsoft certifications
• Power BI and/or Power Automate experience
• A/V equipment installation, programming, or support experience
• CTS/MS-700/CCNA/ZTSA certification (or ability to obtain within 6 months)

Soft Skills

• Superior customer service skills
• Able to work in a dynamic, evolving environment
• Able to quickly learn and build technical capabilities
  

If you are a motivated and experienced IT professional with a passion for leading teams and delivering outstanding service, we encourage you to apply for this exciting opportunity.

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