Lifestyle General Manager Job at Tara Investments, Charlotte, NC

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  • Tara Investments
  • Charlotte, NC

Job Description

Job Description

Job Description

Job Overview

The Lifestyle General Manager is responsible for building and leading a team to deliver commercial success and profitability at Tara’s hotels. The position requires an individual to also implement and oversee a unique and intentional experience at the hotel.

Our mission is to deliver uncompromised hospitality through the prioritization of our four operating pillars:

  1. Our People: First and foremost, as the leader of the entire hotel team your role is to lead our team members to achieve both individual and hotel goals.
  2. Our Supply: As long-term owners and operators our most important asset, after our team members, is the hotel itself.
  3. Our Demand: Hotels are a street corner business. We want you to own the street corner we occupy. This means knowing the ins and outs with respect to demand generators, competitors, and nuisances of the market.
  4. Our Cash: Financial success creates opportunities- it allows us to we reinvest in our company, our people and portfolio of hotels.

Beyond our operating pillars, there are certain values we prioritize and expect alignment on:

  1. Personal ownership
  2. Honesty & integrity
  3. Humility
  4. Proactive communication
Our Benefits
  • Competitive salary
  • Matching 401k
  • Full health (vision, dental, health, HSA options)
  • Life & disability insurance
  • Roll-over PTO (hourly)
  • PTO cash out (hourly)
  • Sick pay
  • Extended paternity and maternity leave
  • Wellness incentives
  • Quarterly performance related bonus program
  • Career advancement
Our Hotels

We measure the success of our hotel portfolio by the quality of the hotels we own and operate versus the number of hotels that we own and operate. Our goal will always be to fully own the hotels we operate and to partner with the best brands to build in the best locations in the most desirable markets.

Duties and ResponsibilitiesLeadership Responsibilities- Our People
  • Train EC teams on delivery of brand narrative for lifestyle and collection hotels. Ensure this narrative is preserved as long as Tara own the hotel.
  • Be a steward of Tara’s mission, vision, and operating philosophy at our hotel.
  • Train & develop hotel leadership to ensure implementation of Tara’s SOPs.
  • Recruit, hire, onboard, & train property level leaders.
  • Foster a positive culture to maximize team member retention.
  • Establish and monitor benchmarks for job performance. Conduct regular actionable reviews with hotel leadership based on performance.
  • Provide consistent feedback.
Product Responsibilities- Our Supply
  • Oversee the delivery of lifestyle experience for lifestyle and collection hotels. Ensure that important touchpoints (ex: OSE, music, lighting, uniform etc.) are intentionally delivered.
  • Lead the implementation of new concepts including sourcing OS&E and working with construction and design to facilitate smooth opening.
  • Oversee the development and implementation of property strategies
  • Ensure that product quality standards are met in all areas of the hotel as they relate to appearance, maintenance, and cleanliness.
  • Ensure deep cleans and PM program is executed.
  • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.
  • Ensure local, state, and federal guidelines are being followed and maintained. Including but not limited to beer/wine/liquor licenses, SERV safe, DHEC, TIPs and alcohol training.
Financial Responsibilities – Our Cash
  • Lead the annual budgeting process
  • Drive outlet activation to increase profitability at the hotel
  • Complete the daily, weekly, and monthly accounting and management reporting, including reviewing the night audit reports, reporting payroll and other processes Tara has in place
  • Utilize business forecasts to manage costs by scheduling labor in accordance with staffing guidelines
  • Control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operation standards
  • Adjust controllable expenses to maintain profit margins and achieve planned monthly NOI. Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances.
Financial Responsibilities – Our Demand
  • Establish rate strategies to maximize hotel RevPAR
  • Supervise the sales, marketing, and yield management efforts at the property. Ensure that sales efforts are on track as it pertains to the pursuit of corporate accounts, SMERF business, and other group sales
  • Oversee reputation management for the hotel F&B outlets (brand.com, Google, TripAdvisor)
  • Maximize revenue through appropriate product mix, pricing, and marketing
  • Work with PR/social media to market Tara’s branded outlets
Qualifications and Requirements
  • Alignment with Tara’s mission, vision, and operating pillars
  • Tenure and longevity in prior roles
  • Hotel management experience
  • A strong preference will be place on proficiency with various hotel systems – Opera, OnQ, M3, ADP, Birchstreet.
  • This position will also require access to a personal telephone in case of emergency or offsite need and access to internet for email communication.

Job Tags

Hourly pay, Local area, Night shift,

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