Job Description

Job Description

Job Description

Job Description: Live Chat Support

Department: Customer Support

Reporting Structure: Reports to Customer Support Manager

Summary:

Focussoft Tech is seeking a dynamic and customer-focused individual to join our Customer Support team as a Live Chat Support. In this role, you will be responsible for providing real-time assistance to customers through our live chat platform, ensuring a seamless and positive experience for all users.

Responsibilities:

• Respond to customer inquiries and issues in a timely and professional manner via live chat
• Provide accurate information and solutions to customers, resolving their queries efficiently
• Escalate complex issues to the appropriate team members for further assistance
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
• Collaborate with other departments to improve customer service processes and procedures

Qualifications:

• Excellent written and verbal communication skills
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in customer support or a related field is a plus
• Proficiency in using live chat software and other customer service tools

If you are a team player with a positive attitude and a desire to provide exceptional customer service, we want to hear from you! Apply now to join our team at Focussoft Tech as a Live Chat Support.

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