Job Description

Hybrid Role- Onsite in Foster City, CAJob Title: LMS Administrator

Job Description

The responsibilities for this role include configuring courses, generating reports, developing certifications, designing learning paths and curricula, and collaborating with internal stakeholders to enhance the learning experience. This position requires robust technical and communication skills, superb customer service orientation, and strong collaboration skills.

Responsibilities

+ Creating and updating courses in the LMS, registering learners, and consulting with learning Program Leads.

+ Maintaining courses through their lifecycle and updating and archiving as necessary.

+ Creating and designing learning materials.

+ Managing LMS user access and ensuring that users have the right access and roles.

+ Creating and maintaining job aids, templates, and documents for other LMS users and super users.

+ Creating and managing LMS reports for various stakeholder groups.

+ Troubleshooting issues in the LMS and escalating as appropriate.

+ Supporting in LMS feature releases and updates.

+ Educating and supporting people managers to use the Manager Functionality in the LMS.

+ Managing the team inbox to respond to customer inquiries by answering or escalating to the right program lead.

+ Managing pre and post-class communications, monitoring class attendance, and tracking course completions in the LMS.

Essential Skills

+ BA/BS degree or practical experience

+ 1-2 years of Learning Management System Administration experience, preferably with Absorb LMS and/or Compliancewire

+ Experience with Articulate Storyline or other e-learning authoring tools

+ Strong interpersonal and written/verbal communication skills

+ Strong customer service orientation

+ Strong collaboration skills

+ Passion for trying, learning, improving, and sharing best practices

+ Proactive team member with excellent attention to detail

+ Ability to balance competing priorities

Additional Skills & Qualifications

+ LMS data coordination and administrative skills

+ Data reconciliation experience

+ Instructional design experience, including creating content and training programs using an authoring tool

+ Moderate knowledge of Excel, including VLOOKUP, creating Pivot tables, creating graphs, and sorting/organizing information

+ Data entry and triage skills

Work Environment

This is primarily an onsite role, requiring a minimum of three days per week on Tuesday, Wednesday, and Thursday. The team supports the Quality University program and consists of five team members.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.

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