Job Description

Salary: $110,000 - $120,000

Other Forms of Compensation:  Bonus Potential 

At over 300 college & universities around the country,  Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. 

Job Summary

Are you ready to lead a dynamic team in shaping the residential dining landscape? We are thrilled to announce a new opportunity for a visionary leader to spearhead our residential dining operations in Washington, DC. As the Retail Food Service Operations Director, you will oversee multiple retail food service locations on campus to drive excellence, innovation, and profitability every step of the way. In this role, you will advise and participate in the day-to-day operations and financial success of the retail food service locations, including adhering to contract guidelines, the Health Department’s regulations, company standards, and expectations of food quality, freshness, and presentation.

With Chartwells rapid growth trajectory, there's immense potential for you to advance authoritatively and make an immediate impact on our food service operations.   

Why Join Us?

Yearly Bonus Opportunities: Your dedication and hard work won't go unnoticed – we offer attractive yearly bonus opportunities to reward your contributions.
Thriving Environment: We love energy and innovation, providing an inspiring backdrop for excellence and professional growth.
Leadership Role: As a key leader within our organization, you'll have the opportunity to support and shape the future of food services at the university.

Key Responsibilities:  

• Maintain client and customer satisfaction by ensuring food quality, customer service standards, and franchise standards are met consistently.  
• Supervise the hiring, training, and development of staff to uphold excellence in service and food quality.  
• Prepare and complete vital daily, weekly, and financial reports, including those related to food and labor costs.  
• Ensure compliance with all quality and food safety standards to guarantee the health and safety of our customers.  
• Champion strong client relationships to align our programs with their objectives, driving satisfaction and retention.  
• Perform other duties as assigned to support the efficient functioning of the campus food service operations.   

Preferred Qualifications: 

• Associate degree preferred, but not required. 
• Six or more years of operational food service management including campus residential dining.
• Knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.  
• Strong leadership abilities with validated experience in supervising and developing staff.  
• Excellent organizational skills and ability to prioritize optimally.  
• Outstanding customer service skills with a dedication to maintaining high standards of quality.  
• Proficiency in preparing and analyzing financial reports.  
• Flexibility to work evenings, weekends, and holidays as needed.  
• Must be experienced with computers.  
• ServSafe® Certified.   

Embark on a dynamic career journey with us, where innovation and creativity thrive, and your contributions make a tangible impact on campus life! Join our team and be part of crafting outstanding dining experiences.

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed   are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID: 1419046

Chartwells HE  

KRISTINA MCCARTHY  

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