Job Description

Description The Senior Administrative Assistant provides high quality assistance and exceptional customer service to residents, visitors, and the assisted living team following all established protocols and procedures; maintain strict confidentiality of any resident documentation and protected information while providing overall administrative support to the Licensed Assisted Living Administrator (LALFA).

MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES:

Organize and oversee the administrative activities of the assisted living office and serve as the primary point of contact for the LALFA; provide administrative support to direct reports of the LALFA as needed Prepare, compile and distribute all required reports, correspondence, calendars, newsletters and minutes to provide accurate information and materials for effective department and committee meeting communications Greet and assist all visitors to the resident services office and provide exceptional customer service, including telephone communication Coordinate assisted living apartment refurbishment requests to ensure timely renovation of units Organize and maintain all related resident services materials enabling other department professionals to locate such items as needed to ensure a high level of customer service is provided at all times Order department supplies, ensure inventory is maintained in an efficient manner and process payment requests and supply requisition forms for signature Provide administrative support including coordination, pickup and delivery of department mail Present and communicate at all times in a professional and effective manner, modeling desired behaviors expected by employees of the organization Additional duties as assigned EQUIPMENT: General office equipment Computers, including Microsoft Office Requirements PHYSICAL REQUIREMENTS: Work is primarily sedentary Must be able to lift 25 pounds without assistance, 26+ with manual or mechanical assistance REQUIRED KNOWLEDGE, SKILLS AND ABILITY: Strong customer service skills Effective written and verbal communication skills Good working knowledge of Microsoft Office programs, including Excel, Word, Power Point, Outlook Ability to organize and maintain operations while making recommendations for process and quality improvement DESIRED KNOWLEDGE, SKILLS AND ABILITY: Experience working with AOD or other resident databases REQUIRED EDUCATION AND EXPERIENCE: High School Diploma or equivalency Two years directly related work experience DESIRED EDUCATION AND EXPERIENCE: Associate's degree or college level coursework Experience working in a healthcare or retirement environment REQUIRED BEHAVIORAL COMPETENCIES: Desire to meet customer service needs and expectations of a diverse group of people Treat residents, staff and guests with respect Promote cooperation among team members Is available, visible and accessible to internal customers Demonstrated problem solving skills and initiative Meets attendance expectations, including reporting to work on time Ability to multi-task in a fast-paced environment with attention to deadline Westminster Canterbury Richmond

Job Tags

Work experience placement,

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