Job Description

Become the newest member of our exciting team at SROA Capital as we redefine self-storage! At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel two years in a row. SROA Capital is a vertically integrated private equity real estate and technology platform that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally. The Service Desk Ticket Engineer will support the IT Service Desk Team Lead in the organization and handling of all IT tickets. They will be responsible for assigning, working on, and closing tickets in all IT JIRA ticketing projects. Job Description: Ensure all ticket Service Level Agreements are met Work with users in Corporate Office and our field locations to resolve IT related issues as called into Ticketing System. Assist as needed with installing, configuring, maintaining, and troubleshooting all hardware, networking equipment, software applications, property equipment and network support at on-site locations. Additional duties and projects as assigned. Qualifications: Associates Degree in Computer Science or related technology discipline; Bachelor's Degree preferred. Minimum of 3 years of experience in the IT field required; joint experience with Technical Hands-on experience with IT infrastructure, equipment and software support, and IT / help desk. High level of proficiency with Office 365 Phone system management experience required. Infrastructure and software support including software installations, gate systems, and security systems. Ability to work with vendors. Experience with project management software applications. Experience with Jira a plus. Possess excellent verbal and written communication skills and outstanding organizational and time management skills. Demonstrate a high level of confidentiality, diplomacy and excellent judgment in successfully navigating sensitive issues Willing to work on call rotation on Saturdays SROA Offers: Competitive pay with bonus potential UKG Wallet - on-demand pay option 100% paid medical coverage options for employee-only Dental and vision plans for optimal care Eight (8) paid holidays Generous Paid Time Off (PTO), increasing with years of service Paid Maternity and Parental Leave for growing families 401(k) with substantial employer match and 100% immediate vesting Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings GAP Insurance for added financial protection Employer-paid Life Insurance and Short-Term Disability coverage Long-Term Disability (LTD) coverage for added peace of mind Pet insurance - because your pets are family too Storage Discounts to help you declutter and organize Access to Voluntary Benefits for personalized coverage Learning and development opportunities to maximize your potential and excel in your career A great culture that values collaboration, innovation, and inclusivity SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Storage Rentals of America

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