Job Description

About Rivian:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge whats possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary:

Rivians Product Management team is critical to our mission to build memorable customer experiences at every touchpoint. We aim to think critically about meaningfully building a community around Rivians desire to Keep the World Adventurous forever while supporting the entire customer journey through ownership and beyond. We strive to understand?and predict?our?customers'?needs, behaviors, and emotions and to gather insights that inform?our experiential design, products, and the digital tools we integrate throughout their interactions with our brand.?

We seek a versatile operator with strong analytical and project management skills to support product and market insights.

Responsibilities:

Support the Product & Market Insights team in developing and curating actionable narratives that allow us to understand better our customers needs and the markets in which they live.

This role will have two main areas of focus:

1. Support the development, implementation, and administration of Rivians product feedback loop across engineering, quality, design, and software functions.
2. Leverage customer and market insights data to develop recommendations and proposals to drive operational and strategic initiatives.

• The work will guide how we personalize each customers experience and innovate on their behalf. Their work product will represent the voice of the customer, providing unfiltered customer feedback on our products, services, and experiences.?

• The work will include creating market and customer insights to support planning and operational teams in developing go-to-market strategies.

Key responsibilities include but are not limited to:

• Partner with stakeholders to understand business needs and determine research approaches

• Design, test, and administer quantitative customer surveys

• Analyze top-down customer experience metrics in cooperation with Product, Quality, and other Rivian stakeholders.?

• Analyze and communicate critical insights to leadership and cross-functional stakeholders to help teams stay nimble in dynamic environments.

• Develop regular executive and operational reporting on market share, ensuring consistency and accuracy of analysis.

• Lead the execution and synthesis of third-party customer research to support commercial initiatives.

Qualifications:

• An innovative, customer-centric, and getting-things-done mindset and approach

• Proven ability to tell compelling stories through data and communicate them to both technical and non-technical audiences

• 5+ years of market and customer research experience in analyzing and synthesizing customer/consumer data

• Strong marketing science, analytical, or statistics background?

• Exceptional stakeholder management capability

• Excellent communication, both verbal and written

• Excellent organizational skills and attention to detail?

• Must be a team player?

• Occasionally requires nights/weekend work.?

• Auto experience strongly preferred

Pay Disclosure:

Salary Range for California Based Candidates: $98,500-123,100/year (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Company Statements:

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (Candidate Personal Data). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivians service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Rivian

Job Tags

Full time, Contract work, Local area, Outdoor, Night shift, Weekend work,

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