Job Description

Job Description

Job Description

If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.

WHAT WE OFFER:

• Company paid Life and Accidental Death and Dismemberment Insurance
• Company paid Long Term Disability Insurance
• 401(k) and Roth Retirement plan with Company Contributions
• Medical, Dental, Vision, and additional Life and STD Insurance
• Health Savings Account Plan with company contributions
• Paid time off
• Paid Sick time
• Paid Holidays
• Employee discounts
• And more!

General Summary: The Surgery Scheduler is responsible for handling of clerical/administrative duties: scheduling all procedures, referrals/pre-certifications, physician orders, and computer task management. A strong communication skill set is required for communications between staff, management and patients served.

Main Responsibilities:
• Coordinate and schedule patients’ procedures/surgeries.
• Interact with patients’, physicians and other staff both within the Clinic, outside facilities providing accurate, timely and responsive information
• Verifies patient eligibility and coverage for the procedure using an online application or the telephone; if patient is not eligible on date of service, or procedure is not a covered benefit, explains this to patients.
• Obtains precertification/preauthorization from insurance companies prior to surgery for each procedure and test, using an online application or by contacting insurer on the telephone.
• Counsels patients pre-operatively regarding their potential financial obligations, and provides information about patient insurance coverage.
• Assist patients with setting up payment plans, and collects pre-surgical deposits.
• Monitor patient charts so that correct forms and reports are readily available to surgeons and nursing staff.
• Ensure efficient telephone communication.
• Maintain accurate block time & surgery schedule information.
• Multi-tasking/cross training.
• Provide information to patients and families, demonstrating courtesy and helpfulness.
• Work as a team member within the department and HMG in a collaborative effort.
• Display excellent customer service skills.
• Must be able to recognize and respond appropriately to urgent/emergent situations.
• Coordinate and document work processes as required.
• Perform other duties as assigned.
• Uses interpersonal skills effectively to build and maintain cooperative working relationships within department and with other HMG departments

Education/Experience/Knowledge:
• High School Diploma or equivalent required
• Minimum 3 years of experience in Medical Office
• Attention to detail
• Strong communication and interpersonal abilities
• Strict adherence to HIPAA guidelines and regulations with regard to providing highest levels of patient confidentiality
• Knowledge of medical terminology/medical office practices preferred
• Knowledge of Touchworks/EMR preferred; however, training will be provided on employment
• Ability to work independently and with minimal supervision
• Ability to work under pressure with time constraints
• Ability to concentrate

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."

Job Tags

Holiday work, Immediate start,

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