Job Description
Description
INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential
*Part-time benefits could vary
WHY WORK FOR PRIMEFLIGHT?
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
ABOUT US
We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!
Job Description
Our Ticket Guide Agent plays a crucial role in providing assistance and guidance to passengers navigating the airport, particularly in the ticketing and check-in areas. This position involves welcoming passengers, answering their questions, and providing directions to ticket counters, check-in kiosks, and other relevant airport facilities. You will assist passengers with self-service kiosks, offer information on flight schedules, and facilitate a smooth and efficient check-in process. This role requires excellent communication skills, a customer-centric approach, and the ability to remain calm and helpful in high-traffic airport environments. You will be instrumental in ensuring a positive passenger experience and minimizing stress during the check-in process.
WHAT IT’S LIKE TO WORK AS A TICKET GUIDE AGENT
You like working as a team, toward a common goal
Greet passengers and provide directional assistance: Offer a warm welcome to travelers and guide them to check-in counters, gates, or other airport facilities
Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate and up-to-date information on flight timings, delays, and cancellations
Assist passengers with self-service ticketing machines: Help travelers navigate and use automated ticketing kiosks efficiently
Explain airport procedures and policies to passengers: Clarify airport security protocols, baggage rules, and check-in procedures
Guide passengers through the ticketing process: Walk customers through the steps of purchasing or modifying tickets
Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes
You have a great attention to detail
You enjoy working with a team or individually to accomplish your tasks
Strong customer service skills
Physical activity may include:
Stand and walk for extended periods of time
Ability to lift 70 pounds or more
Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
Qualifications
Minimum age of 18 years old
Ability to read, write, speak, and understand the English language, to include documents
Previous experience in customer service or guest assistance
Strong communication and interpersonal skills
Knowledge of airport layout and ticketing/check-in procedures
Ability to work in shifts, including evenings, weekends, and holidays
Customer-focused attitude with a friendly and approachable demeanor
Multilingual skills may be an advantage
Comfortable working with computers, mobile devices, and tablets
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor. PrimeFlight Aviation Services
Job Tags
Holiday work, Part time, Local area, Flexible hours, Shift work, Night shift, Afternoon shift,