Job Description

GENERAL JOB DESCRIPTION

Under the supervision and direction of the Director of Litigation, Division C, the Housing Navigator serves as a liaison between clients and GBLA, ensuring individuals facing housing challenges receive the necessary support and resources. This role involves direct client engagement, community outreach, and collaboration with clients, staff, and service providers to improve housing stability. The Housing Navigator will also conduct educational presentations to increase awareness of housing rights and available legal resources.

DUTIES AND RESPONSIBILITIES

Client Support

Under supervisor review and subject to supervisor approval, assess client resource needs and provide referrals and connections to available supportive services.

Facilitate communication between clients and supportive services to ensure access to all available supportive services.

Connect clients with community resources, including emergency housing assistance and supportive services.

Maintain detailed communication and connection records and track client progress.

Community Outreach & Education

Develop and deliver presentations on resources, services and housing rights to the general community and partners.

Build and maintain partnerships with local organizations, service providers, partners, and advocacy groups.

Represent GBLA at community events, workshops, and meetings.

Create outreach materials and assist in social media or other communications to promote resource-related services.

Collaboration & Program Development

Work closely with GBLA staff to identify common housing issues and propose solutions.

Assist in developing and improving housing navigation and outreach strategies.

Provide feedback and insights from the community to enhance GBLA services.

Stay informed about housing and community resources.

This list is not all-inclusive and does not limit the scope of other duties for this position

JOB QUALIFICATIONS

Bachelor's degree in social work, public administration, or a related field preferred; verifiable relevant work experience may substitute for education.

Experience in housing advocacy, case management, or social services preferred.

Strong understanding of housing rights, tenant protections, and income-related resources.

Excellent communication and public speaking skills.

Must work effectively with diverse populations, including low-income individuals and those facing housing instability.

Proficiency in Microsoft 365.

Bilingual (Spanish/English) preferred.

Valid driver’s license and reliable transportation for community outreach activities.

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