Job Description

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internals)

This position is fully onsite Waltham location.
Schedule : Monday – Friday, 8am – 4:30pm

The Patient Experience Representative will be responsible for:

• Patient Encounter Management:
  • Provides positive and effective customer service that supports unit operations.
  • Collaborates with referring providers and practices.
  • Obtains required authorizations to compile patient and staff schedules.
  • Schedules patients and supports the patient encounter
• Check In / Check Out:
  • Greets and directs patients, families and visitors.
  • Monitors daily schedule and coordinates flow with clinicians /supervisor.
  • Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
  • Facilitates and directs communication with Financial Counseling.
• Administrative:
  • Maintains personal calendars for physician/supervisor(s).
  • Schedules meetings, programs and events.
  • Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
  • Provides routine clerical support as needed.
• Process Improvement:
  • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
  • Assists in implementing change in internal systems and procedures.

To qualify, you must have:

• High School Diploma or GED required.
• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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Job Tags

Full time, Immediate start, Relocation bonus, Flexible hours, Monday to Friday,

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