Job Description

Day-to-day :

• Collaborate with product designers, artists, producers, and engineers as well as business stakeholders
• Synthesize complex instructional, guideline, and technical material into structured, readable, and user-friendly documentation
• Compose, edit and curate documentation such as game design and feature documents, game rules, information architecture, and user onboarding and gameplay instructions for our products
• Collaborate with other stakeholders and subject matter experts to ensure maximum content applicability
• Work on all phases of documentation, and ensure documents are properly added to the correct repositories, manuals, special reports, or any other deliverables and documents
• Maintain a current internal documentation library
• Contribute to, cultivate and evolve a design system
• Contribute to project and team meetings, and present work and points of view often
• Participate in recruitment and candidate assessment for the design and development teams
• Mentor other team members about suggesting and balancing priorities, industry best practices, and other process knowledge

Must Haves:

• Undergraduate or Post-Graduate degree in computer science, English or other communications-related subject; or equivalent experience
• Must be able to obtain and maintain and any certification or license, as required by law or policy.
• 5+ years of professional experience as a technical writer, producing documentation and procedural materials for software products to be utilized by both technical and non-technical audiences
• Experience writing and diagramming for information architecture documentation such as user flows and wireframes
• Experience working with design and engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
• Experience using graphic design or page layout software
• Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.

Plusses:

• Proven ability to quickly learn and understand complex topics ideal
• Experience with content management systems ideal
• Experience in diagramming tools such as Visio or LucidChart ideal
• Experience working in or producing documentation for the tech, gaming, or casino gaming industries ideal
• Jira Experience ideal

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