Job Description

Title: Warehouse Operations Manager

Type: Full-time / Perm / Fully On-site

Location: Kent, WA

Salary Range: $75k-85k/annually, or depending on experience.

Summary:

Our client is seeking an experienced Warehouse Operations Manager to oversee all warehouse operations and distribution functions, encompassing warehousing, delivery, commercial furniture installations, office relocations, space planning, customer storage, refurbishment, project management, inventory management, and facilities maintenance. You will supervise and coordinate all daily warehouse and delivery activities, ensuring products are received, stored, and delivered in line with company service and cost objectives. The Operations Manager will manage all labor, field services, and warehouse personnel, focusing on productivity, quality control, and safety. You will serve as a company representative to internal and external customers and fulfill supervisory responsibilities such as hiring, training, performance management, and employee motivation. In collaboration with the COO, the Ops Manager will organize the company budget and oversee maintenance of grounds, buildings, and equipment.

Responsibilities:

• Direct and manage projects, field teams, and subcontractors to ensure timely and budget-compliant project completion.
• Create and implement best practices for warehouse and field operations, ensuring adherence to industry standards for receiving, documentation, and freight claims.
• Handle crew issues and coaching, and regularly visit project sites to oversee progress, quality, and performance standards.
• Establish and execute training programs for warehouse and field staff, addressing safety, DOT, and OSHA regulations.
• Work with the COO to enhance field procedures and ensure compliance with installation policies and safety regulations.
• Coordinate with sales, design, and project management teams for effective installation planning and execution.
• Monitor and manage KPIs to optimize operational performance and oversee equipment use, trucking, product staging, and inventory control.
• Ensure facility and equipment maintenance, upholding safety, security, and sanitation protocols.
• Address quality concerns promptly, enforce company policies, and conduct surveys to ensure regulatory compliance.
• Handle the recruitment, training, performance reviews, and professional growth of warehouse staff.
• Engage with stakeholders, present company capabilities, and participate in team meetings.

Qualifications & Requirements:

• High school diploma or equivalent required.
• College degree or relevant education and experience required.
• Valid (State of Washington) Driver's License.
• Reliable means of transportation to and from work.
• 3+ years of experience as a Warehouse Operations Manager or a Project Manager who is ready to take the next step in their career (if from the Commercial/Office Furniture Industry).
• 3+ years of industry experience in commercial and office furniture project management, warehouse operations, office relocations, space planning, and facility resources management.
• Must be knowledgeable in Office Furniture Systems and proficient in advanced technologies.
• Proficiency in CORE Software and Snaptracker (or the ability to quickly learn and adapt to this software).
• Proficiency in Microsoft Office Suite.
• Strong knowledge of OSHA, DOT, and HAZMAT regulations, and experience in safety education (certification is strongly preferred).
• Strong, hands-on proficiency with blueprints and building tools.
• Ability to lift up to 75 lbs with equipment assistance.
• Excellent organizational attention to detail and time management skills.
• Excellent written and verbal communication skills.
• Highly skilled in customer service, employee relations, and conflict resolution.
• Strong problem-solving abilities with a strong focus on safety.
• Must be able to pass a felony background check and drug screen in accordance with Washington State Laws.

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